Lazada User Orders a TV but gets a Bubble Wrapped Letter With Wishes of Happy Life Instead
A Lazada user in Singapore has found a 4K Xiaomi Mi TV for an attractive price of $261 where other listed product on the e-commerce platform list the item over $400. Upon the user received the parcel, instead of received the smart TV, instead the user received a printed message on a paper and mailed in a padded enveloped where the seller explained in the message that the goods were in transportation and asked the user to wait for another three days for the item to arrive.
The letter which the user has received, instead of a tv
It in the message it also suggested the user to contact the customer served to get a refund if the item still not arrive and the rest of the message seems to translated to English in other language which sounded weird. In the end of the letter, it even has a line wishes the customer A happy life.
As the user try to report on the product where the Lazada URL leads to a page saying that the product is no longer available and according to the Lazada user, the process of requesting refund was fraught with difficult and submitting a refund requested will generate a case number and the user has submitted a refund request based on case number and later on the refund was denied due to the request were duplicates.
The user then tried to contact Lazada again and was yet given another case number where later on the third refund was also denied. Later on the Lazada spokesperson said that the issue has been resolved by removing the seller and expedite the customer refund.