Car Club Customer Reports Handbrake Issue, Staff Tells Her to Use Her Bimbo Brain Instead
A customer of Car Club’s car sharing service has gone through something of kindya awkward as she was with Car Club where the first sharing service provider in Singapore as Customers can get to choose a car they like and pick it up from one of their station. On 18 December, a customer named Shannice Ng where she acquires the service and as she has performed necessary checks and was about to drive the car, she couldn’t release the handbrake and drive it out.
As she faced some difficulty in pressing the handbrake button. Where she called the company and followed their advice such as stepping on the brake pedal or lifting the handbrake but nothing worked. So she sent Car club a message through its app and report the problems with the handbrake.
Fortunately, later a customer managed to help Ng to push down the handbrake but what happens next is just unimaginable as she later receives an email from some senior customer experience executive with the Car club where she was called Bimbo brain because of the handbrake issue.
The Car Club then contacted Ng and mentioned that they would investigate the unfortunate incident and highly inappropriate email as they also mentioned that the senior management will personally call Ng to explain more and according to Mothership, the person of that particular senior executive was an ex contract employee who was brought in to help the company during the peak period.
LOL!~ this is seriously hilarious, although this might be desperate time with desperate measure, but still it is stupid for him to answer a customer that way right? Everyone is having their own problems and stress at the moment with the current pandemic. 😀
