So with this announcement, all people go and buy the bubble milk tea before closing for good. We can see there were huge line and even in 1 store people were fighting at the bubble tea shop.
But let’s look at the situation of the ground zero where everyone is crazing for it. This is an experience shared by one of the Grab rider. The story is as below:
This encapsulates how i felt like at Ground Zero today due the Bubble Tea Shops temporarily halting businesses during this Circuit Breaker period. As a Grabfood Rider, 8.45pm i received order to collect bubble tea from Blk 461 Yishun Ave 6, at that time, i was actually pretty far away near to Khatib MRT, was actually surprised “wah! so far away get order there”, as soon as got closer, i noticed a whole stretch of vehicles and bicycles and PMDs and PABs. So there i was at Ground Zero.
Firstly, It was the Liho Staff, They were overwhelmed with non-stop orders and no way to stop it from coming in. There were only 2 staffs working in that outlet and over 400 cups of orders + about 100 grabriders waiting there.. IF there ever was a time when keep social distance failed, it was there and then. (100+ riders confined to a pretty small space)
Secondly, GRAB itself (cannot speak for Deliveroo, but i heard Panda also has this same issue), they were uncontactable, the Liho staffs were trying to call in to GRAB hotline (majority of the riders there were grab riders) to tell them that they were truly overwhelmed and they couldn’t get through to grab.
Thirdly, The Riders themselves looking for Rice Bowls (i am pretty sure the Waterway fight also is along this stance) our system is pretty bad actually, say, we have an order we couldn’t complete, if we were to cancel it on our end, grab will not compensate us if we were to report it basically “You cancelled, not our pasal” However, if we were to call into grab and ask them to cancel on our behalf, we will be compensated for our time and effort, but, being uncontactable, most of us really have no choice but to cancel, some of us waited almost 2 hours for our orders and customers mostly refuse to cancel (mine was basically :teary eyed: please don’t cancel, i don’t mind waiting) but to no avail cause that outlet was beginning to run out of time and ingredients so they had to close their shop at 10.50pm. all other orders were rejected, i think over 80 of us didn’t manage to get any orders complete, and since we can’t contact grab, we basically forfeit our efforts there (2 hours waiting, no compensation)
End of the day, everything combined to a big and epic fail on the side of Singaporeans, this kiasu-ism have to stop. bodoh peh kambing.
If you want to check out his original post, then you can see the below.
This encapsulates how i felt like at Ground Zero today due the Bubble Tea Shops temporarily halting businesses during…
Posted by Elfy Haikal on Selasa, 21 April 2020