31 Dec 2022: HSBC Shell Escape Program 1 Shell Escape point Promotion with HSBC

• 1. Eligibility – 1.1 The HSBC Shell Escape Programme (“HSBC Shell Escape Programme”) is open to all primary Cardholders holding valid accounts of *HSBC credit cards (“HSBC Card”) as herein described (“Cardholder”). (*HSBC Cards means any of the HSBC Visa/MasterCard Credit Cards issued by HSBC Bank (Singapore) Limited except HSBC Advance credit card, Corporate and USD credit cards.)
• 1.2 The validity of all HSBC Cards shall be determined by HSBC at its discretion.
• 1.3 For co-brand and affinity Cardholders, participation in the Programme is subject to the terms and conditions of their respective Cardholder agreements.
• 1.4 To participate in the HSBC Shell Escape Programme, Cardholders must first enrol or already be enrolled in the Shell Escape programme. They must also complete the online HSBC Shell Escape Programme enrolment form.
• 1.5 Upon successful enrolment, Cardholders will no longer be awarded HSBC’s Rewards points on their retail spend across all HSBC credit cards. Instead, they will be awarded Shell Escape points, which refers to loyalty points provided by Shell for every litre of petrol purchased from Shell
• 1.6 Cancellation of the HSBC Shell Escape Programme enrolment shall be processed no earlier than one month prior to the date on which Shell Escape points are next transferred and no later than the last working day of the month in which the cancellation notice is submitted. All such cancellations will take effect by the second working day of the month in which the Cardholder wishes to revert to earning HSBC Rewards points. Cardholders will start earning HSBC Rewards points with effect from first day of such month. Cardholders will have to call the HSBC Hotline at 1800 4722 669 to provide their cancellation notice.
• 1.7 If a primary Cardholder voluntarily terminates his HSBC card account or is involuntarily terminated by HSBC, at any time for any reason, both the primary and supplementary Cardholders will be disqualified from participating in the HSBC Shell Escape Programme. Any Shell Escape points earned but not yet credited shall be automatically cancelled.
• 1.8 If the supplementary Cardholder is terminated at any time for any reason, the primary Cardholder will not be automatically disqualified from participating in the HSBC Shell Escape Programme unless HSBC determines otherwise.
• 1.9 Notwithstanding any matters stated herein, HSBC shall have the absolute discretion to determine which HSBC Cardholder shall be eligible to participate in the HSBC Shell Escape Programme and shall be entitled to disqualify any HSBC Cardholder from participating in the HSBC Shell Escape Programme without ascribing any reasons therefor.
• 2. Crediting of Shell Escape Points – 2.1 The Cardholder earns one Shell Escape point for every S$5 spent, excluding cash advances, bank fees and charges and any adjustments, on all HSBC Cards.
• 2.2 The number of Shell Escape points earned for each month’s retail spend, shall be automatically transferred to the Cardholder’s Shell Escape account by the 20th of the following month. All such spend must be posted to the Cardholder’s HSBC Card account(s) by the 11th of the following month. (For example, Shell Escape points awarded for total spend made in January shall be transferred into the Cardholder’s Shell Escape account by 20th of February provided that such spend is posted to the Cardholder’s HSBC Card account by 11th February), and the value of such Shell Escape points may be corrected or revised by HSBC at any time to correct any computational or recording errors.
• 2.3 An administrative fee of S$1.50 (excluding GST) will be charged to the Cardholder’s primary HSBC Card account for every successful transfer of Shell Escape points into the Cardholder’s Shell Escape account. Fee is waived until 31 December 2022.
• 2.4 The Shell Escape points shall be transferred to the Shell Escape account as provided by the Cardholder in the HSBC Shell Escape Programme enrolment form submitted. HSBC shall not be responsible for any erroneous transfer due to incorrect details provided by the Cardholder.
• 2.5 Cardholders are required to promptly inform HSBC in the event of any change to the Shell Escape account number provided in the HSBC Shell Escape Programme enrolment form submitted. Neither HSBC nor Shell shall be responsible for any Shell Escape points credited into the Shell Escape account number enrolled with HSBC in the event a Cardholder fails to do so.
• 2.6 Where any charge posted to any card account is reversed or re-credited (whether in whole or in part), the Shell Escape points awarded in respect of the amount reversed or re-credited will be cancelled. In the event that the Shell Escape points awarded in respect of the amount reversed or re-credited have already been transferred to the Cardholder’s Shell Escape account, HSBC reserves the right to charge a value of S$0.05 per Shell Escape point, to the Cardholder’s HSBC Card account.
• 2.7 Only enrolled Cardholders whose HSBC Card accounts and Shell Escape accounts are valid and in good standing (as determined by HSBC and Shell respectively) at the point of transfer will be eligible to receive Shell Escape points in their Shell Escape account.
• 2.8 Shell Escape points are not transferable but can be accumulated from primary Cardholder’s various HSBC Cards.
• 2.9 The monthly transfer of Shell Escape points into a Cardholder’s Shell Escape account is subject to a minimum of S$5 retail spend.
• 2.9 An acknowledgement SMS will be sent to the Cardholder’s mobile number registered with HSBC, upon every successful transfer of Shell Escape points into the Cardholder’s Shell Escape account. In the event that a mobile number is not available, an acknowledgement letter will be sent to the Cardholder’s mailing address.
• 2.10 Once Shell Escape points have been credited into the Cardholder’s Shell Escape account, they are subject to the terms and conditions governing the Shell Escape programme, which is solely managed by Shell. For full terms and conditions, please refer to http://www.shell.com.sg/escape The Shell Escape points cannot be cancelled, reversed back to the Cardholder’s HSBC Card account or transferred to another Shell Escape account.
• 2.11 Neither HSBC nor Shell shall be responsible for any fraudulent or unsuccessful transfer of Shell Escape points. In the case of an unsuccessful transfer, the Cardholder will be informed to take the necessary action(s) to effect a successful re-transfer in the next month. Should the re-transfer also be unsuccessful, the Cardholder will automatically be re-enrolled into HSBC’s Rewards Programme. All retail spend made from the day of enrolment into the HSBC Shell Escape Programme to the day of re-enrollment into HSBC’s Rewards Programme will be awarded 1 HSBC’s Rewards points for every S$1 spent.
• 2.12 Cardholders are subject to and must comply with the terms and conditions of the Shell Escape programme.
• 2.13 All questions or disputes regarding eligibility for enrolment in the HSBC Shell Escape Programme or transferring of Shell Escape points under the HSBC Shell Escape Programme will be decided by HSBC at its discretion.
• 2.14 Shell may change its programme terms and conditions including regulations, policies, benefits or conditions of participating, in whole or in part at any time with or without notice, even though such changes may affect the value of the Shell Escape points already earned. For latest and complete Terms and Conditions of the Shell Escape Programme, please visit www.shell.com.sg/escape
• 3. General Conditions – 3.1 HSBC will not accept any liability in relation to the Shell Escape.
• 3.2 Neither HSBC nor Shell shall be responsible for injury, pain, loss or damages suffered by any Cardholder in connection with the HSBC Shell Escape Programme.
• 3.3 Fraud and abuse relating to the earning or transfer of Shell Escape points or redemptions may result in the forfeiture of accrued Shell Escape points as well as the cancellation of the Cardholder’s credit cards.
• 3.4 Cardholders enrolled in the Shell Escape programme, are customers of Shell and shall direct any queries or complaints pertaining to the Shell Escape programme to Shell. HSBC shall not in any way be responsible for dealing with such queries or complaints; except on queries pertaining to HSBC Shell Escape program.
• 3.5 Without prejudice to any of HSBC’s rights and remedies, HSBC is entitled, at any time, in its discretion and without giving any reason or notice, to terminate the HSBC Shell Escape Programme or withdraw, cancel or invalidate any Shell Escape points already awarded.
• 3.6 HSBC and Shell are not liable if it is unable to perform its obligations under these terms and conditions, due directly or indirectly to the failure of any machine or communication system, industrial dispute, war, Act of God, or anything outside the control of the bank or its servants or agents. HSBC shall not be responsible for any delay in the transmission to the bank of evidence of retail purchases by the participating merchants or any other third party.
• 3.7 HSBC reserves the right to vary, delete or add to any of these terms and conditions (including but not limited to the computation of Shell Escape points per retail dollar spend at any time at its discretion without notice. For the latest details and information, visit www.hsbc.com.sg/rewards.
• 3.8 HSBC’s decision on all matters relating to the HSBC Shell Escape Programme is final and binding on the Cardholder.
• 3.9 All information is accurate at the time of printing or posting online.

Date: 31st December 2022

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